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GDPR Information

Last updated: June 15, 2026

The General Data Protection Regulation provides comprehensive protection for personal data of individuals within the European Union and the United Kingdom. This page explains how we comply with GDPR requirements and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract: When processing is necessary to fulfill our contractual obligations for tour bookings
  • Legitimate interests: When we have legitimate business interests that do not override your rights
  • Legal obligation: When we are required by law to process your information

Your GDPR Rights

Under the GDPR, you have the following rights concerning your personal data:

Right to Access

You have the right to obtain confirmation about whether we process your personal data and, if so, to access that data along with information about how it is being used.

Right to Rectification

You may request correction of inaccurate or incomplete personal data we hold about you. We will make reasonable efforts to update your information promptly.

Right to Erasure

Also known as the right to be forgotten, you can request deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent.

Right to Restriction of Processing

You have the right to request that we limit the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month of receiving your request, though this may be extended by two additional months in complex cases.

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal data within our systems.

Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our designated representative at [email protected]

International Data Transfers

We primarily store and process data within the United Kingdom and European Union. If we transfer personal data outside these regions, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Automated Decision Making

We do not use automated decision-making processes or profiling that produces legal effects or similarly significant effects on individuals.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay, typically within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with the supervisory authority in your country. In the United Kingdom, this is the Information Commissioner's Office.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Contact Information

For any questions or concerns regarding GDPR compliance or to exercise your rights, please contact us:

[email protected]

42 Castle Street, Liverpool, L2 7LQ, United Kingdom

cove-lemur

Creating meaningful connections between visitors and Liverpool since 2014.

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