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Terms of Use

Last updated: June 15, 2026

These terms of use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

Acceptance of Terms

By accessing this website and booking our services, you accept and agree to be bound by these terms of use and our privacy policy. These terms apply to all visitors, users, and others who access or use our services.

Use of Services

Our tour and experience services are subject to the following conditions:

Booking and Confirmation

When you submit a booking request through our website, you are making an offer to purchase the selected service. We will send you a confirmation email once your booking has been accepted. A contract is formed only when we send this confirmation.

Payment Terms

Prices displayed on our website are in British Pounds and include applicable taxes unless otherwise stated. Payment is typically required at the time of booking confirmation or as otherwise specified in your booking details.

Cancellation and Refunds

Cancellations made more than 48 hours before the scheduled tour are eligible for a full refund. Cancellations made within 48 hours may be subject to charges. We reserve the right to cancel tours due to circumstances beyond our control, in which case a full refund will be provided.

User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information when making bookings
  • Arrive at the designated meeting point at the scheduled time
  • Behave respectfully toward guides and other participants
  • Follow safety instructions provided by our guides
  • Not use our services for any unlawful purpose

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of our company or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without explicit permission.

Limitation of Liability

While we strive to provide safe and enjoyable experiences, participation in tours and activities is at your own risk. We are not liable for:

  • Personal injury or property damage except where caused by our negligence
  • Indirect, incidental, or consequential damages arising from use of our services
  • Delays or cancellations due to weather, transportation issues, or other factors beyond our control
  • Loss or damage to personal belongings during tours

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Disclaimer

The information provided on this website and during our tours is for general informational purposes only. While we make every effort to ensure accuracy, we make no representations or warranties of any kind about the completeness or accuracy of the information provided.

Our services are not intended to provide professional advice. For specific advice related to travel, health, or other matters, please consult appropriate professionals.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Modifications to Services and Terms

We reserve the right to modify or discontinue our services at any time without notice. We also reserve the right to update these terms of use at any time. Changes will be effective when posted on this page. Your continued use of our website following any changes constitutes acceptance of those changes.

Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Contact Information

For questions or concerns about these terms of use, please contact us:

[email protected]

42 Castle Street, Liverpool, L2 7LQ, United Kingdom

cove-lemur

Creating meaningful connections between visitors and Liverpool since 2014.

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