Privacy Policy

Last updated: June 15, 2026

This privacy policy explains how we collect, use, and protect your personal information when you interact with our website and services. We are committed to respecting your privacy and handling your data responsibly.

Information We Collect

When you book an experience or contact us through our website, we may collect the following types of information:

• Name and contact details including email address
• Booking preferences and selected services
• Communication history related to your booking
• Technical information such as IP address and browser type for website functionality

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your tour bookings
• Communicating with you about your scheduled experiences
• Improving our services based on feedback and preferences
• Ensuring website security and preventing fraudulent activity
• Complying with legal obligations and regulations

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorized personnel only.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business, under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Your Rights

Under data protection legislation, you have several rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and improve site functionality. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking information is typically retained for a period of seven years for accounting and legal compliance purposes.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

[email protected]

42 Castle Street, Liverpool, L2 7LQ, United Kingdom